Call Center AGENT HERO


Make outbound calls to educate prospective customers and to sell micro insurance products and services based on a customer’s needs.
Meet or exceed daily sales goals.
Provide the highest quality of service to our customers Keep abreast of the latest information w.r.t the products, policies and procedures of the company in order to handle customer queries and complaints effectively and efficiently
Ensure strict compliance with New Sales Activation
Adhere to the company’s business code of conduct, corporate policies, guidelines, and statutory requirements
Regularly attend Team Meetings and other learning initiatives.
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

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