Osman has overall strategic and operational responsibility for our Pakistan business.
Osman has several years of experience in economic and strategy consulting, international development, film production, and tech start-ups. Before joining BIMA, he worked for Rocket Internet’s Kaymu venture in Pakistan. Prior to this, he worked for Charles River Associates in Boston and Bahrain on projects in the healthcare, education, and energy sectors. He was selected as an Acumen Fellow in 2016, and a Young Global Leader by the World Economic Forum in 2017. Osman graduated with an MBA and MA in International Relations from Yale University in 2011.
COO – PAKISTAN
Umair Khalid is the COO for our Pakistan business.
Before joining our team, Umair Khalid was a Processes Re-engineering specialist at Telenor Pakistan, where he did projects on Recall and AHT reduction and saved more than PKR 22 million. He has also done divisional level projects on Internet Penetration, Non Voice Channels, Postpaid Churn, and NPS Launch. Umair has over 8 years of experience in customer services, outsourcing, insourcing, systems and processes and NPS (CFL).
Umair has a BBA Hons degree with majors in Management form National College of Business Administration and Economics.
SYED HASEEB ASIF NAQVI
Head of HR and Administration
Haseeb has over 8 years of experience in customer service, network operations, quality assurance, training, and recruitment.
Before joining MILVIK, Haseeb was a Quality Assurance supervisor at The Resource Group(TRG), where he was responsible for call evaluations, quality reporting, and the hiring and training of call center agents. Prior to TRG, Haseeb worked at Telenor Pakistan in numerous departments, including Customer Relations, the Network Operations Center, and Operations.
Haseeb holds a Masters in Business Administration with a major in marketing from the Global College of Computer and Management.
SYED AQEEL AHMED RIZVI
Call Center Manager
Aqeel leads our call center operations in Pakistan.
Before joining MILVIK, he worked as a product manager for Legrand Electronics, a French multinational firm that specializes in wiring accessories and switches. Prior to Legrand, he worked as a Quality Assurance supervisor for an outbound call center operated by Mindbridge.
He holds an MBA with a major in marketing & finance and a BS (honors) in Software Engineering from the National College of Business Administration and Economics (NCBA&E).
Nudrat is responsible for the overall training programs in Pakistan.
She has over eight years of experience in Telecommunication sector. Before joining MILVIK, she has worked in Telenor Pakistan in different domains such as prepaid, postpaid , Blackberry technical support channel, Corporate/SME VAS sector, Social/Digital media and corporate & Regulatory communication department.
She holds a postgraduate degree with major in Psychology from Government College University (GCU) Lahore
DR. AYESHA AHMED
CHIEF MEDICAL OFFICER - PAKISTAN
Dr. Ayesha Ahmed is leading MILVIK’s telemedicine program in Pakistan.
Ayesha has several years of experience in clinical medicine, healthcare administration and management. She has worked in a wide variety of settings, ranging from tertiary care centres in Pakistan and abroad to primary care clinics in remote rural areas. She has published papers in PubMed journals and has also conducted research work at a national scale. She holds numerous certifications from the Fetal Medicine Foundation (UK).
Ayesha is a graduate of Army Medical College (National University of Science and Technology)
Azam Saleem is our Reporting Analyst in Pakistan.
Azam has several years of experience in Reporting and Contact Centre Operations. Before joining MILVIK, he worked for Rocket Internet’s Lamudi venture in Pakistan. Prior to this, he worked for PTCL in different domains such as; Inbound, Outbound, Validation and Reporting.
Azam holds a Masters degree with major in political science from The University of the Punjab.
MUHAMMAD TAHIR NAWAZ
QUALITY ASSURANCE AND CLAIMS MANAGER
Muhammad Tahir Nawaz is the head of MILVIK’s Quality Assurance & Claims department in Pakistan.
Tahir has over six years of experience in call center operations, quality assurance management and training. Before joining MILVIK, Tahir was a Floor Manager at PTCL, where he was responsible for call evaluations, quality reporting, and training call center agents
Tahir holds a Masters in Commerce with a major in Finance from the Hailey College of Commerce.
SENIOR CALL CENTER SUPERVISOR
Anam manages teams of key outbound agents, and acts as an alternate Call Center Manager.
Before joining MILVIK, Anam worked for Mobilink Pakistan in different domains, including the Customer Service Division and the Sales Point Division. In her final position, she led a high performing team in the Retail Customer Division of Mobilink, and won multiple awards for her efforts. Prior to her work with Mobilink, Anam worked as a Quality Assurance Supervisor for an Outbound call center operated by Ovex Technologies.
She holds a bachelor’s degree in Business administration from Preston University.