MILVIK Mobile Pakistan (Pvt.) Ltd is proud to offer a free monthly teledoctor service for our customers who have been successfully deducted at least PKR 150+tax on the Warid BIMA accident insurance product the month prior to their use of the teledoctor service.

“MILVIK Health service is a great initiative. The Doctor guided me in a very professional manner. I will definitely recommend this service to my friends and family”.

Ghulam Hussain




Your use of the Milvik Health services by telephonic call, SMS or through any other means, is conditioned upon your acceptance of the terms and conditions in these terms of use. By requesting a doctor’s consultation, you agree to be bound by the terms and conditions of these terms of use. If you do not agree to these terms and conditions, you are not authorized to access or use this service.

1. Services Provided:

Milvik Mobile Pakistan (Private) Limited (“Milvik”) connects individuals with participating licensed physicians (the “Providers”) in real time via telephone for the purpose of participating in a healthcare consultation and also provides other types of administrative services and information (the “Services”). Milvik does not provide medical care or practice medicine or any other licensed profession, and Milvik does not interfere with the practice of medicine or other licensed profession by the Providers. The Services do not include the provision of medical care by Milvik. Rather, Milvik enables access to Providers who have agreed to provide patient care to Customers using Milvik’s Services. The Providers reserve the right to deny care for actual or potential misuse of the Services.

2. Use of Milvik mobile health Services is NOT FOR EMERGENCIES:

Milvik’s Services are NOT for use for medical EMERGENCIES or urgent situations. If you are in an emergency, you should visit your nearest emergency room/doctor. You must not delay your visit to the emergency room in anticipation of obtaining medical advice from a Provider through Milvik.

3. Relationship with your Primary Care Physician:

Your interaction with the Providers through the Service is not intended to replace your relationship with your existing primary care physician or be your permanent medical access point. You should seek emergency help or follow-up care when recommended by a Provider or when otherwise needed, and continue to consult with your primary care physician and other health care professionals as recommended.

4. Prescription Policy:

Providers may prescribe medications when medically indicated in their sole professional judgment, however they cannot guarantee the availability of the medicine in your city/area. In the event that a Provider does prescribe a medication, he/she will comply with all applicable federal and provincial laws and will only prescribe a medication as determined appropriate in his/her sole discretion and professional judgment. Milvik does not guarantee that a provider will issue a prescription.

You agree that any prescriptions that you acquire from a Provider shall be solely for your personal use. You agree to fully and carefully read all provided product information and labels and to contact a physician or pharmacist if you have any questions regarding the prescription

5. Informed Consent

Tele medicine is the delivery of health care services using interactive audio and/or video             technology, where the patient and Provider are not in the same physical location. During your tele medicine consultation with a Provider details of your medical or health history and personal health information may be discussed through the use of interactive audio, video, and/or other telecommunications technology, and the Provider may perform a physical exam through these technologies. Depending on your medical or health history and/or specific complaint, you may be asked to provide information through other electronic means, and verify your identity with a national identity card or other legal document.

Among the benefits of Milvik’s Services is improved access to health care professionals and convenience. However, there are potentials risks associated with the use of telemedicine. These risks include, but may not be limited to:

  1. In some instances, the information transmitted may be of insufficient quality to allow for appropriate medical or health care decision making by the Provider (i.e., poor call quality, poor resolution of images, etc.)
  2. Delays in evaluation or treatment could occur due to failure of the electronic equipment;
  3. In some instances, a lack of access to all of your medical records and incomplete disclosure by the patient may result in adverse drug reactions or allergic reactions or other judgment errors;
  4. Although the electronic systems we use will incorporate networks and software security protocols to protect the privacy and security of health information, in some instances, security protocols may fail and cause a breach of privacy and/or personal health information.

By accepting these terms of use you acknowledge that you understand and agree with the following:

  • You understand that you may expect the anticipated benefits from the use of telemedicine in your care, but that no results can be guaranteed or assured;
  • You understand that you are fully responsible to visit an emergency room if you feel your situation is urgent.
  • You understand your Provider, in his or her sole discretion and professional judgment, may determine that telemedicine services are not appropriate for some or all of your treatment needs and, accordingly, may elect not to provide telemedicine services to you through Milvik.

6. Modification of these Terms of Use

You are responsible for regularly reviewing these Terms of Use. Milvik has the right, but not the obligation, to correct any errors or omissions in these Terms of Use. Milvik reserves the right, at its sole discretion, to change, modify, add, remove or terminate any portion of these Terms of Use, in whole or in part, at any time, without prior notice. All changes to these Terms of Use are effective immediately upon being posted here.

7. Governing Law

These Terms of Use shall be governed by and interpreted in accordance with the laws of Pakistan.

8. Arbitration

You agree that differences, if any, with regard to any matters arising from or under this Terms of Use shall be referred for settlement to a single arbitrator appointed by Milvik in accordance with and subject to the provisions of the Arbitration Act 1940 or any statutory modification thereof for the time being in force and whose award shall be final and binding. It is expressly agreed that the venue for the said arbitration shall be Lahore. Each party is responsible for its arbitration costs including attorney fees.